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Important News for First Responders


This rare Tuesday Just the Fact’s, Ma’am post features an article by editor Doug Wyllie about the [please note updated web address] website. Karen Solomon (one of it’s founders) is a colleague of mine from the Public Safety Writers Association. When the request came, I was honored to be on the Board of Directors. I believe deeply in the value of this resource. I’ve known too many people over the years who couldn’t cope. If this website had been operational, who knows what difference it could’ve made?

This is a long article but worth the time if you’re in the first responder business or know someone who is. Please share with everyone you know so word will get to the ones who need help the most.


Be Advised…

with Doug Wyllie, PoliceOne Editor in Chief

New website connects cops in crisis with life-saving resources

1st Alliance has launched 1st Help, a searchable database dedicated to finding emotional, financial, and religious assistance for first responders and their spouses

A powerful new resource is now available for police, fire, and EMS responders, dispatchers, and corrections officers — as well as their spouses — who are in crisis or at risk of suicide. 1st Alliance has just launched 1st Help, a searchable database dedicated to finding emotional, financial, and religious assistance for first responders. In addition to assisting first responders in finding crisis-specific help, it will collect data on suicide and traumatic-stress events. This information will be used to save lives and improve the quality of life for first responders.

The goals of the new website and service are threefold:
•    Provide a central, global support database so first responders can confidentially find spiritual and emotional help
•    Form an alliance of first responders that can change legislation and benefits
•    Collect PTSI and suicide data that can be presented to affect change

The project is the brain child of Karen Solomon, Jeff McGill, and Steven Hough. Solomon is the author of Hearts Beneath the Badge and The Price They Pay — books that support law enforcement and reveal the trials and tribulations of the job. McGill and Hough are the co-founders of Type A Solutions, a training company focused on the needs of first responders. PoliceOne recently connected with Solomon to learn about the new service.

Answering the Call
“Over the last two years, I’ve spoken to hundreds of officers around the world — when my first book came out, it opened the floodgates of phone calls, emails, and messages on social media from officers who wanted to share their stories — wanted someone to hear them,” Solomon told PoliceOne.

“Each time I spoke to an officer I asked if they had sought help, most of them hadn’t. The reasons were all the same — they were afraid to be seen as weak, fear of reprisal from their departments, upsetting their home life, and mostly facing their demons and having the person they are speaking to not understand what they are going through.”

Solomon asked officers, “Have you heard of Safe Call Now or Heroes are Human or First Responder Support Network?” and most would reply that they hadn’t. She couldn’t believe what she was hearing — how could she know about these resources and they didn’t? Solomon knew because each time she heard a story from an officer she felt compelled to find them some comfort.

“I would look for a resource for them and send it to them in hopes they would use it,” Solomon said. “As I wrote the second book, I became increasingly frustrated with what was going on — the trauma, the suicides and the desperation. I began compiling a list of resources of law enforcement for the back of my book. It contains about 60 resources,” Solomon said.

Finding a Home
McGill and Hough had bought the domain name “” some time ago in the hope of forming an alliance of first responders that could help each other — they never found the time. Solomon approached the pair with the suggestion that their site become the host of her list of resources, and they readily agreed.

She then engaged the assistance of AVATAR Computing, a local computer company that “loves mission-based work” to help build the website, and began to raise funding to get the site built. Initial funding came from local Police and Sheriff’s Associations in Massachusetts, and two first responder non-profit groups. Recently, the organization enlisted the help of injured Bourne (Mass.) Officer Jared MacDonald and his wife Kerry, who have a non-profit and are willing to take this under their umbrella.

“Kerry has also been a key factor in getting the larger donations. A college friend of mine is donating business cards through his printing business, and gave me a deal on brochures and wallet cards with the website on them. The initial startup costs — less than $9K — all was funded through Massachusetts law enforcement associations, friends, Wounded Officers Initiative, and Protect and Serve,” Solomon said.

In Immediate Crisis
Upon landing on the website, the first screen will ask the first responder if they are in crisis and, if so, what country they are in. They will then be presented with the following information.

•    United States: Safe Call Now, Serve and Protect, National Suicide Prevention Lifeline
•    Canada: Tema Conter Memorial Trust
•    Australia: Lifeline Australia
•    United Kingdom: Samaritans

If a site visitor is not in immediate crisis, they can answer a few questions and have a list presented to them which will include a description of the organization. They can select which ones they want to print and/or download.

“The list will be comprehensive — PTSD, suicide prevention, recreational outings, spiritual help, service dogs,” Solomon said. “I’m also beginning a section for training. I truly believe that each person is different and while some organizations promote only PhD’s or only psychotherapy or only EMDR, I want to provide it all. Each person has unique needs and responds differently. If a first responder can improve their quality of life by petting turtles, I’m going to find them a therapy turtle and public opinion be damned. It’s not about what I think — it’s about what they think.”

“I believe that if we can make this a tool that is regularly used, we can change the stigma attached to mental health of first responders. We can show how many of them are really affected, we can bring all of these organizations out in the open so that they become common names around the police station, firehouse, or dispatch room,” Solomon said.

Presently, the service is available on a mobile-friendly website, but Solomon envisions one day also offering a mobile application, and her long-term plan is to continue collecting the data on suicide and PTSD so that awareness can be increased and positive change can be made.

“I want to collect suicide data for five consecutive years so we can see what’s really happening and how we can change that. The PTSD stories/data help to see where the issues are, whether or not they are getting help. I also plan to set up private forums for the providers that are listed so they can exchange ideas and best practices. People are re-inventing the wheel all over the place and don’t realize someone is working on the same thing somewhere else. They can pool resources and do it more quickly and efficiently,” Solomon said.

Important Details
It is important to note that the service will always be free to first responders and their spouses, and there is no charge to register a service organization to be listed in the database. The personal information — names, email addresses, and whatnot — about suicide and traumatic-stress is confidential. Personal information an individual enters about their traumatic-stress will not be shared with family, department, or other agencies. It is solely for their files in case they need to clarify a detail or validate the information. They want to provide statistics that may save other lives, not provide a vehicle to condemn yours.

Now that the service and the website are available, here are some of the things you can do:

•    When a first responder commits suicide, report it.
•    If you are a first responder and have post-traumatic stress, report it.
•    If you know of a provider of any type of assistance for first responders, register them for inclusion in the provider database.

If you wish to make a financial donation, you can send a PayPal donation to, or send a check (or money order) to 1st Alliance, PO Box 539, Auburn, MA 01501. All donations are tax deductible.

Meanwhile, share this page with every first responder you know and everyone that loves a first responder.

About the author

Doug Wyllie is Editor in Chief of PoliceOne, responsible for setting the editorial direction of the website and managing the planned editorial features by our roster of expert writers. An award-winning columnist — he is the 2014 Western Publishing Association “Maggie Award” winner in the category of Best Regularly Featured Digital Edition Column — Doug has authored more than 900 feature articles and tactical tips on a wide range of topics and trends that affect the law enforcement community. Doug is a member of International Law Enforcement Educators and Trainers Association (ILEETA), an Associate Member of the California Peace Officers’ Association (CPOA), and a member of the Public Safety Writers Association (PSWA). Doug is active in his support for the law enforcement community, contributing his time and talents toward police-related charitable events as well as participating in force-on-force training, search-and-rescue training, and other scenario-based training designed to prepare cops for the fight they face every day on the street.

Read more articles by PoliceOne Editor in Chief Doug Wyllie by clicking here.

Contact Doug Wyllie


Look for Ed Meckle’s The Call Box-My Short Career in Kidnapping on Thursday, June 23rd.

More Street Stories

A New Effort to Bring Care to First Responders in Need

1stAlliance seeks to ensure those who need care get they care they need

Article re-printed by with permission from the authorAdobeStock_102706188

By Karen Solomon

More than 240 million calls are placed to 911 each year in the United States alone: 240 million instances in which a first responder can be emotionally and/or physically injured. It happens more often than people realize. Once a first responder is traumatized by what he or she experiences, where do they turn to heal their wounds? Should they be burned in a fire or struck by a bullet or knife, what happens next? It’s a question they often ask themselves.

In my experience too many of injured and traumatized first responders will sit alone in front of a computer looking for someone to help them. They will seek someone who understands and won’t look upon them as if they are weak, who knows how to get them what they need without broadcasting it over the radio. It’s not an easy task. When they are in crisis, it becomes frustrating to the point that some will give up. Some will commit suicide.

Firefighters, peace officers, emergency medical technicians, corrections officers and dispatchers too often find themselves standing over an abyss of turmoil from which they can’t walk away. We’re going to change that. We’re going to find them the help they need. It’s a simple concept: A central database that doesn’t store any of their information and can point each and every one in the right direction.

What We’re Doing

Okaloosa County Sheriff’s Deputies Steven Hough and Jeffrey McGill know what it’s like to experience a critical incident and find themselves without the proper assistance to recover. They longed for a collaboration of the first responder resources scattered around their country, and a way to reach the people who need those resources. I joined them to form 1stAlliance, and from there a database was born.

Thanks to a collaboration with another injured officer, Bourne Massachusetts Officer Jared P. MacDonald, 1stAlliance is a 501(c)3 charitable organization whose sole mission is to provide a way for first responders to find their way out of the darkness.

On June 1 of this year will be launched: a free, confidential way for first responders to find emotional, financial and spiritual assistance. If they’re in immediate crisis, they’ll be provided with a 24/7 resource to call. If they’re not in immediate crisis, they’ll be able to enter some basic criteria and be matched with resources that match their needs. They can take their time selecting the best fit. But, most importantly, they’ll have a starting point.

This endeavor is not a short-term bandage. We have partnered with Avatar Computing and plan to develop this into a free, downloadable app over the next six months. Avatar has been incredibly generous and will be redesigning both sites, logos and assisting with the long-term development of the organization. We’re also collecting suicide statistics, and we have a five-year plan to provide baseline data that can tell us a story about what’s happening to our first responders.

We also want to hear about the PTSD experiences of first responders. Those stories help us understand where we should focus our efforts. Our goal is to find out what first responders need most, identify those resources, and present them in a simple, confidential manner. No judgement. No fear of reprisal.


It’s important to note that we aren’t competing with the established organizations. We are instead providing a vehicle for more people to find them. We have nearly 100 vetted resources in the United States, Canada, and Australia that are trained to assist first responders. What became a quiet national project is blossoming into a global endeavor. Through the chat forums that will be installed this summer, providers can collaborate best practices and ideas on a global scale, all with an eye to improving the quality of life of those that serve us.

If you’d like more information, please feel free to visit our website or contact me at This project has been funded to date through private donations and we continue to seek long-term corporate partners.

We are also providing free informational cards to any individual or department that would like to hand them out to their members. These cards bear our logo and the website and are a handy reminder that you are never alone. Simply visit our website and we’ll find you a safer outlook.

Do you provide services to first responders? Register for inclusion in the database here. If you’re a first responder, bookmark our site, share your PTSD story with us or let us know when someone completes suicide. Our success is your success.

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