THE DISH ON DISPATCH
by Greg and Janel
The Dispatch Blog Team
Welcome to the first blog of the communication center for the Santa Rosa Police Department, aka dispatch. We hope to give you a little insight into the way our dispatch center operates and would love to answer any questions you might have about what we do.
Dispatchers are the link between the community and police officers. As dispatchers, we understand the importance of taking care of our community and officers at a moment’s notice. We are always available to our citizens 24 hours a day, 7 days a week.
During a normal 24-hour period, dispatchers enter approximately 375 calls for service. Calls for service include reports of criminal or suspicious activity, traffic accidents, stolen property, parking violations, request for an officer’s assistance, or other quality of life issues. When you call the Santa Rosa Police Department you will be greeted with “911 what’s your emergency” or “Santa Rosa Police Department”, depending on if you call 911 or the non-emergency number. At any given time there are anywhere from three to seven of us working on the phones and radio, helping out the community and our officers.
Each of our 18 dispatchers answer an average of 12,000 calls per year. That’s over 200,000 calls every year to our department in the dispatch center alone. The calls come in on 911 lines, non-emergency lines and inter department lines. Each line has its own special ring so we don’t even have to look at the phone screen to know what line is ringing. Some of us have been working for Santa Rosa for 27 years others just 3 months. We all have gone through or are going through a year of on the job training as well as keeping our skillset up with mandatory state trainings. One thing we all have in common is, we love helping others.
Our workstations include 6 different computer screens, 3 different keyboards, phone keypad, and 4 different mice. It might sound like a lot, but while we are talking to you we could be using almost every piece of that equipment to get you the help you need.
As we develop our blog, we hope you will feel more involved with what is going on with your local law enforcement dispatch center. We are excited to share with you some information about who we are and what we do. We look forward answering all your questions and hope you enjoy the ride.
~ Greg and Janel
(Your SRPD dispatch blog team)